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Professional Driver and Company Issues

The driver’s role in today’s transport and logistics industry is of paramount importance. Many think it is just about customer care and although that is an important aspect, it’s not the only area where the professionalism of the driver can make a difference to the transport company’s success in today’s competitive marketplace.

Objectives

This course will look at a number of areas where drivers can help
the company they work for, to ensure everything is being done to
follow legislation and best practices for success.

The objectives of this module are to understand:
• Customer-facing behaviours
• Problem-solving and ways to improve service issues
• Legal compliance and the Operator Compliance Risk Score (OCRS)
• Vehicle maintenance requirement checks
• How to reduce maintenance and improve image through efficient driving

Course content

  • Customer Facing Behaviours

  • Problem Solving and Good Customer Service

  • Legal Compliance: The Operator’s Compliance

  • Risk Score (OCRS)

  • Points for Roadworthiness Defects

  • Weighting of OCRS scores

  • Vehicle Maintenance

  • Crossword and Word Search

  • Answers

  • Feedback

£19.00

All lessons are delivered through our partner portal via eLearning (Web browser) and downloadable workbooks (PDF)

Looking for a custom quote?

Whether you’re looking to make a bundle booking, or get your whole team trained – get in touch today to discuss.

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New to driving?

We will help you with everything you need to gain this licence – medical, paperwork, theory revision & tests, practical training and CPC (if required).

If you already have it, we can help you with your CPC & employment!

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UK Driver Training Services Ltd is an Introducer Appointed Representative (Financial Services Register No. 1005139) of Phoenix Financial Consultants Limited (Phoenix). Phoenix is a credit broker, not a lender. Phoenix is authorised and regulated by the Financial Conduct Authority (FRN: 539195), and offers finance from its panel of lenders. All finance subject to status and credit checks.

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