Terms & Conditions

Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone us on 03303410854.


  1.   These Terms and Conditions will apply to the purchase of the services and goods by you (the Customer, Trainee or you).
  2.   We are UK Driver Training Services Ltd  a company registered in England and Wales under number 14157094 whose registered office is at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ with email address [email protected]; telephone number (03303410854) (the Supplier or us or we).
  3.   These are the terms on which we sell all Services to you. By ordering any of the Services, you agree to be bound by these Terms and Conditions.


  1.   Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession;
  2.   Contract means the legally-binding agreement between you and us for the supply of the Services;
  3.   Delivery Location means the Supplier’s premises or other location where the Services are to be supplied, as set out in the Order
  4.   Order means the Customer’s order for the Services from the Supplier as set out   overleaf;
  5.   Services means the services, including the description set out in the Order.



  1.   The description of the Services is as set out in our website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only.
  2. In the case of Services made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
  3. All Services are subject to availability.
  4. We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.


Customer Responsibilities

  1. You must co-operate with us in all matters relating to the Services, provide us and our authorised employees and representatives with all information required to perform the Services and obtain any necessary licences and consents (unless otherwise agreed).
  2. Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.


Placing an Order

  1. Orders are taken by phone or email. Once an order has been placed, we will send you an order acknowledgement by email, setting out the course you have booked and a copy of our terms and conditions. If you have not received them it is your responsibility to let us know. All orders are in GBP and inclusive of VAT.
  2. We reserve the right to cancel a Order or refuse a Order for the following reasons:
    we have been unable to successfully process your payment.
    you have failed to obtain and maintain any necessary licences, permissions and consents which may be required before the date on which we provide the training
    c) you have failed to provide such information or details as we may reasonably require in order to provide the training
    at our discretion your behaviour is inconsistent with our reputation or not conducive to the delivery of driver training.
  1. Before placing an order you must inform us of any medical conditions which may affect you or us during driver training. In addition it is your responsibility before placing an order to ensure that you take appropriate medical advice as to whether you are fit to participate in the training
  1. Payments placed via credit card will incur a 3% charge.
  1. Orders taken are valid for a period of 12 months from receipt of payment. All course elements must be completed within this 12 month period or they will be rendered null and void unless we have received via email a written request to extend your training duration. If the request is accepted please allow for any additional charges that may reflect the current pricing at that time.
  1. We accept deposit payments for medical and theory test bookings only. Payment for all other courses must be met in full at least 14 calendar days prior to the commencement of training.


Fees and Payment

  1.   The fees (Fees) for the Services, the price of any Goods (if not included in the Fees) and any additional delivery or other charges is that set out in our price list current at the date of the Order or such other price as we may agree in writing. Prices for Services may be calculated on a fixed fee or on a standard rate basis.
  2.   Fees and charges include VAT at the rate applicable at the time of the Order.
  3.   Payment for practical training Services must be made at least 28  days in advance of delivery.   You must pay in cash or by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Services.

Training Delivery

  1. We are committed to supporting you through all elements of training no matter how much experience you may have. We will endeavour to have all elements of your training booked within 180 days and completed no later than 12 months of placing your order.
  2. Trainees must ensure that they are not under the influence of alcohol or illegal drugs during their training – if Direct HGV has reason to believe that you are under the influence of drugs or alcohol, your course will be terminated immediately, with all relevant fees forfeited. We also ask that if you have been prescribed medicine you consult your GP to ensure they will not affect your driving.
  3. Trainees commit to conducting themselves in an appropriate manner: Direct HGV reserves the right to terminate a course without notice should they, in their reasonable discretion, decide that a Trainee Driver has acted or behaved inappropriately, including but not limited to, verbal and physical abuse towards Direct HGV staff, training instructors or staff. 
  4. It is recommended that trainees do not work during the week of their practical training to improve their chances of passing and limit the chances of unnecessary fatigue which could in turn affect public safety.
  5. Practical training will be a minimum of 16 hours behind the wheel including your 3a and 3b test. 
  6. Training can be in either an automatic or manual vehicle, please let us know if you have any special preference. 
  7. Training can take place between the hours of 6am & 6pm and can run between 2 and 6 days. We will notify you via email well in advance of your training course of the dates and times you will be training. 
  8. The trainee is responsible for making sure they are available for all training time as required, any missed time due to trainee availability will be forfeited. We may, on occasion, have to make changes to the programme. including the dates and times of appointments, training and tests after the original confirmation. The Trainee acknowledges and accepts that their Programme details may vary. It is the trainees responsibility to confirm start and finish times with their instructor for the following days training and/or test.


  1. The trainee will have a valid driving licence for the duration of the training and agree to bring it along to all training and test days. 
  2. Any theory or practical re-tests are subject to additional charges and fees which you are liable for.
  3. We are subject to ever changing legislation and we will do our best to inform you of how this affects your course and any additional training courses or modules you need to take. This may mean that you will need to purchase additional courses.

Cancellation Policy 

  1. Any request to cancel should be made via email and sent to [email protected]. Requests to cancel by telephone will not be accepted.
  1. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, our clients have a right to cancel and obtain a full refund within 14 days of making a payment for a course with us. Any training booked or used within the first 14 days will be exempt from a full refund and normal cancellation terms will apply.
  1. No cancellations are permitted after 14 days
  1. In the event that the trainee receives a permanent fail on his/her medical a full refund of all course elements not started will be given upon receipt of proof of failure. Such proof of failure must be from the DVLA. Please note that we cannot refund course elements you have used.
  1. Should your licence be revoked by the DVLA and you cannot complete your training we will cancel any outstanding elements of training and refund you for any elements that have not been booked or completed. 
  1. In exceptional circumstances Direct HGV will use their discretion to either refund or extend training. This will be subject to a minimum £750 cancellation fee.

Governing law, jurisdiction and complaints

  1.   The Contract (including any non-contractual matters) is governed by the law of England and Wales.
  2.   Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of Scotland or Northern Ireland respectively.
  3.   We try to avoid any dispute, so we deal with complaints as follows: Should you wish to highlight any aspect of the training that you were unhappy with, please do so in writing to [email protected] no later than 7 calendar days after the incident occurred. We will acknowledge your email within 7 calendar days and offer a full report within one calendar month of acknowledging your grievance.