Terms & Conditions
Version Effective: 9th Feb 2026
1. Application
These Terms and Conditions apply to the purchase of training services and related products by you (the Customer, Trainee or you).
We are UK Driver Training Services Ltd trading as Direct HGV, a company registered in England and Wales under company number 14157094 whose registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
Email: [email protected]
Telephone: 0330 341 0854
(“Direct HGV”, “we”, “us” or “our”).
By placing an order, making payment or commencing training, you confirm acceptance of these Terms and Conditions.
2. Interpretation
Consumer means an individual acting for purposes wholly or mainly outside their trade or profession.
Contract means the legally binding agreement between you and Direct HGV for the supply of Services.
Services means driver training, support services and related products supplied by Direct HGV.
Training Provider means an independent third-party organisation delivering practical training services as part of a Programme arranged by Direct HGV.
Programme means the structured training service purchased by the Customer including administration, coordination, learning resources and training delivery.
3. Training Delivery Model
Direct HGV provides managed driver training Programmes which may be delivered through a network of Training Providers and instructors.
Direct HGV is responsible for organising, coordinating and supporting your training Programme. Practical training and testing may be delivered by Training Providers.
Training locations, instructors, vehicles and schedules may vary depending on availability and operational requirements.
Direct HGV reserves the right to change or substitute Training Providers where reasonably necessary to facilitate Programme delivery.
4. Description of Services
Service descriptions shown on our website, marketing materials or communications are for guidance only.
Training Programmes may vary based on:
• Customer experience level
• DVSA or legislative changes
• Test availability
• Training Provider operational requirements
5. Customer Responsibilities
You agree to:
• Cooperate with Direct HGV and Training Providers
• Provide accurate and complete information
• Maintain valid licences and eligibility
• Follow instructor safety guidance
• Conduct yourself appropriately during training
Failure to comply may result in suspension or termination of training.
6. Fitness to Train
You must ensure you are medically and physically fit to undertake training.
You must notify Direct HGV of any medical condition, medication or circumstance that may affect safe driving.
Direct HGV reserves the right to suspend training where safety concerns reasonably arise.
7. Orders and Booking
Orders may be placed by phone, email or payment link.
Orders are confirmed when payment is received and acknowledged by Direct HGV.
All training must normally be completed within 12 months of payment unless an extension is agreed in writing.
8. Payments
All fees are in GBP and include VAT where applicable.
Full payment is normally required before practical training is booked. Where payment plans or subscriptions are agreed, practical training may only be booked once minimum payment thresholds have been met.
Direct HGV reserves the right to suspend training where payments are missed.
9. Instalment and Subscription Plans
Where training is purchased via instalment or subscription:
• Payments represent staged payment for the overall Programme
• Booking training commits provider and administrative costs
• Instalment payments remain payable once Programme preparation, booking or training has commenced
Failure to maintain payments may result in suspension of training and recovery of outstanding balances.
10. Third-Party Finance
Where customers enter finance agreements arranged through Direct HGV, such agreements are separate contracts between the customer and the finance provider.
Refunds or training changes do not automatically cancel finance agreements and customers remain responsible for complying with finance provider terms.
11. Programme Start Definition
A training Programme is considered to have commenced when Direct HGV begins administrative preparation, booking activity, scheduling, Training Provider coordination, resource allocation or customer training support.
These activities form part of the overall Programme service and incur operational costs. By enrolling onto a Programme, customers acknowledge that preparation and scheduling activities form part of the training service being supplied.
12. Training Booking Commitment
Once a Customer enrols onto a Programme and training services have been requested, scheduled, booked or commenced, Direct HGV allocates training resources and commits costs across the Programme, including administration, training coordination, instructor allocation, vehicle scheduling and costs payable to Training Providers.
Driver training Programmes are bespoke and scheduled specifically for each trainee. For this reason, once Programme preparation or booking activity has commenced, Programme fees are considered committed.
Refunds will not normally be available where Customers choose not to continue after Programme preparation, booking or training has commenced, except where required by law or where Direct HGV chooses, at its reasonable discretion, to offer goodwill support.
Customers acknowledge that Programme preparation, scheduling and provider coordination begin shortly after enrolment and form part of the overall training service.
13. Programme Commitment
When purchasing training from Direct HGV, Customers are purchasing a structured driver training Programme designed to support progression from enrolment through to licence acquisition.
The Programme may include course planning, administration, training coordination, instructor allocation, test booking, training support, learning resources and customer support services.
Programme fees reflect the overall management, coordination and delivery of the Programme rather than individual training sessions alone.
Customers remain responsible for Programme fees once Programme preparation, booking or training has commenced, regardless of whether the Programme is completed.
14. Safety, Conduct and Competence
Driver training involves operating large commercial vehicles and strict safety standards apply.
Training may be suspended or terminated immediately if a trainee:
• Fails to follow instructor guidance
• Drives unsafely
• Poses a safety risk
• Demonstrates behaviour or competence indicating training cannot safely continue
• Acts in an abusive, aggressive or inappropriate manner
Where training is terminated for safety, conduct or competence reasons:
• Training is deemed commenced
• No refund will normally be payable
• Outstanding balances remain payable
15. Vehicle Damage or Incident Liability
Where a trainee causes or contributes to damage to vehicles, property or third parties, and a Training Provider, insurer or third party seeks recovery of costs from Direct HGV, Direct HGV reserves the right to recover reasonable costs from the trainee.
This may include:
• Insurance excess charges
• Repair or replacement costs not covered by insurance
• Third-party loss recovery
• Associated administrative costs
Any recovery sought will be reasonable, proportionate and supported by available evidence.
16. Training Schedule and Attendance
Training dates and times may change due to operational requirements.
Trainees must attend all scheduled training sessions. Missed sessions due to trainee availability or non-attendance may be forfeited.
Trainees must hold a valid driving licence and bring required documentation to all sessions.
17. Re-tests and Additional Training
Theory or practical re-tests and additional training are not included unless stated and will incur additional charges.
18. Legislative Changes
Training requirements may change due to DVSA or legislative updates. Additional training or modules may be required and may incur additional cost.
19. Cancellation and Refunds
Under the Consumer Contracts Regulations 2013, Customers may cancel within 14 days of payment unless Programme preparation, booking activity or training services have been requested or commenced within that period.
By requesting that Programme preparation, booking activity or training services begin within the 14-day cancellation period, Customers acknowledge that their statutory right to cancel may be affected.
Where Programme preparation, booking or training has commenced, refunds will not normally be available except where required by law or where Direct HGV chooses, at its reasonable discretion, to offer goodwill support.
Where training is terminated due to safety, conduct or competence concerns, refunds will not normally be payable.
20. Licence Revocation or Medical Failure
Where training cannot proceed due to licence revocation or permanent DVLA medical refusal, refunds will be issued for unused and unbooked services only upon receipt of supporting evidence.
21. No Guarantee of Outcome
Direct HGV provides training and support designed to maximise success; however, test passes, licence acquisition and employment outcomes cannot be guaranteed.
22. Complaints Procedure
Customers are encouraged to raise concerns as soon as reasonably possible and ideally within 7 days of the issue occurring.
Complaints should be submitted to:
We aim to acknowledge complaints within 7 days and provide a full response within 28 days.
23. Governing Law
These Terms are governed by the laws of England and Wales.
Disputes may be brought in the courts of England and Wales or the Customer’s local jurisdiction where legally permitted.